MAPEI Corporation

  • Product Support Advisor - Digital Communications (Construction, Grouts & Mortars)

    Job Locations US-FL-Deerfield Beach
    Posted Date 1 week ago(11/9/2018 9:29 AM)
    Job ID
    2018-1103
    # of Openings
    2
    Category
    Technical Services
  • Overview

    MAPEI Group, established in 1937, is a privately owned global corporation headquartered in Milan, Italy, with 81 subsidiaries including 70 plants in 32 countries. The company specializes in manufacturing chemical products for building, including waterproofing products, special mortars and admixtures for concrete, products for the restoration of ancient buildings, and special decorative and protective coatings for walls.


    MAPEI is celebrating 80 years in business as the world leader in the manufacturing of mortars, grouts, adhesives and complementary products for the installation of all types of floor and wall coverings. Annual revenues exceed $3B, and the company employs approximately 10,000 people worldwide.

    Responsibilities

    MAPEI is for recruiting for a Product Support Advisor to work in our Technical Services department as MAPEI product experts. The Product Support Advisor is the backbone of MAPEI’s client support, from a technical standpoint, acting as a Subject Matter Expert for troubleshooting any product and service inquiries.

     

    Job Responsibilities:

    • Support MAPEI’s customer inquiries via phone, social media online chat and via email
    • Provide technical support for MAPEI’s tile and stone (grouts and mortars) and floor covering products (adhesives)
    • Provide a friendly and professional persona to our clients and customers to alleviate any stress in troubleshooting customer inquiries 

    Qualifications

    Job Requirements:

    • Experience working in the construction industry or construction expertise (specifically with grouts, mortars and other construction adhesives)
    • Experience using Microsoft Office including Excel, Word and Outlook
    • Ability to type to support online chat and social media customer inquiries.
    • Excellent verbal and written communication skills.

    For consideration please apply on-line.

     

    “Come Join the MAPEI Family”

    MAPEI Corporation offers a very competitive starting salary in addition to “Phenomenal” medical plan options that includes a choice of a “No Employee Contribution” and a “Zero Deductible” medical plan option, dental coverage, disability coverage, life insurance, a matching 401(k) plan and paid days off for holidays and PTO. In addition MAPEI offers employees career advancement opportunities.

    EOE

     

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