MAPEI Corporation

  • Flooring Installation Technical Customer Support (Grouts & Mortars Products)

    Job Locations US-FL-Deerfield Beach
    Job ID
    # of Openings
    Posted Date
    2 weeks ago(1/7/2019 1:00 PM)
    Technical Services
  • Overview

    Mapei Group was established in 1937, we are privately owned global corporation headquartered in Milan, Italy. Currently we have 81 subsidiaries including 70 plants in 32 countries. MAPEI is celebrating 80+ years in business as the world leader in the manufacturing of mortars, grouts, adhesives and complementary products for the installation of all types of floor and wall coverings. Annual revenues exceed $3B, and the company employs approximately 10,000 people worldwide.


    Learn more about who we are and what we believe in!

    Corporate Website: We are MAPEI!


    MAPEI is for recruiting for a Product Technical Support Advisor to work in our Technical Services department as MAPEI product experts. The Product Support Advisor is the backbone of MAPEI’s client support, from a technical standpoint, acting as a Subject Matter Expert for troubleshooting any product and service inquiries.

    •  Resolve customer complaints, process goodwill settlements according to current limit and direct claims to appropriate personnel.
    • Support field technical inquiries by phone, email and other electronic means received at corporate headquarters.
    • Review and assist with written technical recommendations.
    • Provide Leads to the Sales force as opportunities arise through customer interactions.
    • Participate in training/educating other departments on the use of MAPEI products through pre-recorded webinars.
    • Track trends by documenting Cases in CRM.
    • Review and make recommendations on technical data sheets/packaging when requested.
    • Evaluate and provide feedback on new products prior to launch through hands-on application work as assigned.
    • Represent MAPEI on Technical committees.
    • Conform with and abide by all regulations, policies, work procedures, safety rules and instructions.
    • Maintain high standards of personal ethics, supporting MAPEI’s standards.
    • Follow all company safety policies and procedures.
    • Respond to change productively and handle other duties as required.


    • Experience working in the construction industry or construction expertise , specifically with grouts, mortars and other construction adhesives
    • Experience using Microsoft Office including Excel, Word and Outlook
    • Ability to type to support online chat and social media customer inquiries.
    • Excellent verbal and written communication skills.
    • High school diploma or GED



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