MAPEI Corporation

  • Product Support Technical Advisor, (Construction, Grouts & Mortars Products)

    Job Locations US-FL-Deerfield Beach
    Posted Date 3 days ago(12/12/2018 11:47 AM)
    Job ID
    2018-1103
    # of Openings
    2
    Category
    Technical Services
  • Overview

    MAPEI Group, established in 1937, is a privately owned global corporation headquartered in Milan, Italy, with 81 subsidiaries including 70 plants in 32 countries. The company specializes in manufacturing chemical products for building, including waterproofing products, special mortars and admixtures for concrete, products for the restoration of ancient buildings, and special decorative and protective coatings for walls.


    MAPEI is celebrating 80 years in business as the world leader in the manufacturing of mortars, grouts, adhesives and complementary products for the installation of all types of floor and wall coverings. Annual revenues exceed $3B, and the company employs approximately 10,000 people worldwide.

    Responsibilities

    MAPEI is for recruiting for a Product Technical Support Advisor to work in our Technical Services department as MAPEI product experts. The Product Support Advisor is the backbone of MAPEI’s client support, from a technical standpoint, acting as a Subject Matter Expert for troubleshooting any product and service inquiries.

     

    Job Responsibilities:

    • Resolve customer complaints, process goodwill settlements according to current limit and direct claims to appropriate personnel.
    • Support field technical inquiries by phone, email and other electronic means received at corporate headquarters.
    • Review and assist with written technical recommendations.
    • Provide Leads to the Sales force as opportunities arise through customer interactions.
    • Partipiacte in traninging educating other departments on the use of MAPEI products through pre-recorded webinars.
    • Track trends by documenting Cases in CRM.
    • Review and make recommendations on technical data sheets/packaging when requested.
    • Evaluate and provide feedback on new products prior to launch through hands-on application work as assigned.
    • Represent MAPEI on Technical committees. 
    • Conform with and abide by all regulations, policies, work procedures, safety rules and instructions.
    • Maintain high standards of personal ethics, supporting MAPEI’s standards.
    • Follow all company safety policies and procedures.
    • Respond to change productively and handle other duties as required.

    Qualifications

    Job Requirements

    • Experience working in the construction industry or construction expertise (specifically with grouts, mortars and other construction adhesives)
    • Experience using Microsoft Office including Excel, Word and Outlook
    • Ability to type to support online chat and social media customer inquiries.
    • Excellent verbal and written communication skills.

    Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

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