MAPEI Corporation

  • Product Support Advisor - Digital Communications

    Job Locations US-FL-Deerfield Beach
    Posted Date 3 months ago(8/8/2018 12:35 PM)
    Job ID
    # of Openings
    Technical Services
  • Overview

    MAPEI Group, established in 1937, is a privately owned global corporation headquartered in Milan, Italy, with 81 subsidiaries including 70 plants in 32 countries. The company specializes in manufacturing chemical products for building, including waterproofing products, special mortars and admixtures for concrete, products for the restoration of ancient buildings, and special decorative and protective coatings for walls.

    MAPEI is celebrating 80 years in business as the world leader in the manufacturing of mortars, grouts, adhesives and complementary products for the installation of all types of floor and wall coverings. Annual revenues exceed $3B, and the company employs approximately 10,000 people worldwide.


    Job Opportunity: Product Support Advisor

    MAPEI is for recruiting for a few Product Support Advisors to work in our Technical Services department as MAPEI product experts. The Product Support Advisor is the backbone of MAPEI’s client support, from a technical standpoint, acting as a Subject Matter Expert for troubleshooting any product and service inquiries.


    What we’ll expect of you:

    • Support MAPEI’s customer inquiries via phone, social media online chat and via email
    • Provide technical support for MAPEI’s tile and stone (grouts and mortars) and floor covering products (adhesives)
    • Provide a friendly and professional persona to our clients and customers to alleviate any stress in troubleshooting customer inquiries 


    Things you’ve likely accomplished:

    • Several years of experience working in the construction industry or construction expertise (specifically with grouts, mortars and other construction adhesives)
    • Above average expertise with Microsoft Office including Excel, Word and Outlook
    • Expert with typing up to 60WPM (to support online chat and social media customer inquiries)
    • Excellent verbal and written commutation



    What to expect from MAPEI?

    • Competitive base salary
    • Annual bonus incentive
    • A North America culture that includes company picnics, competitive events, holiday parties, company sponsored humanitarian events, giveaways and raffles
    • Growth – We’re growing and we want you to grow with us
    • Excellent Medical, Dental and Vision Insurance (Insure a family of 4 for $140/month)
    • Company Matching 401k Plan
    • Life Insurance
    • Short Term Disability Insurance
    • Long Term Disability Insurance
    • Tuition Reimbursement
    • Dependent scholarship opportunities
    • Company paid networking events, seminars and development opportunities


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