MAPEI Corporation

  • Product Advisor - Flooring Installations

    Job Locations US-FL-Deerfield Beach
    Job ID
    2019-1607
    # of Openings
    1
    Category
    Technical Services
  • Who We Are

    MAPEI is a world leader in the manufacturing of mortars, grouts, adhesives and complementary products for the installation of all types of floor and wall coverings. Some of our products include mortars, grouts, adhesives and concrete admixtures.  Our products are sold to residential and commercial contractors, construction companies, retail organizations; like Lowe's and Floor & Decor and more! 

     

    To learn more about MAPEI:

    Corporate Video:  http://www.mapei.com/US-EN/corporate-video.asp

    Company Profile:  http://www.mapei.com/public/US/menu/MAPEI_Company_Profile_EN.pdf

    The Opportunity

    MAPEI is for recruiting for a few Product Support Advisors to work in our Technical Services department as MAPEI product experts. The Product Support Advisor is the backbone of MAPEI’s client support, from a technical standpoint, acting as a Subject Matter Expert for troubleshooting any product and service inquiries.

    • Resolve customer complaints and support field tactical inquiries by phone, email and other electronic means (messengering systems).
    • Coordinate heavily across various various groups within the organization including sales and R&D.
    • Provide leads to the salesforce as opportunities arise through customer interaction and participate in training in education opportunities.
    • Work daily on a personal computer and use the company CRM system (customer relationship management system) track customer cases, monitor progress and report on trends. 

    Qualifications

    • High school diploma or the equivalent plus a minimum of five years of experience in the remodeling/construction or building industry, flooring installation, construction chemicals, building products, or any combination of related training and experience.
    • Use Microsoft Office Suite software.
    • Ability to type to support online chat and social media customer inquiries, proficient PC and typing skills and excellent verbal and written communication skills. 
    • Tile or stone installation experience preferred. 

    What We Offer

    MAPEI offers medical coverage options for you and your family.  We currently offer two extremely competitive medical plans with  minimal monthly employee contributions and very, very low deductibles! We offer dental, vision, flex spending accounts, and more! Our employees earn paid time off, have the opportunity to participate in retirement savings with a company match available, as well as various other company employee centric initiatives.  

     

    “At MAPEI our employees are our greatest asset. Our teams provide valuable skills and knowledge that are essential to MAPEI Corporation’s continued growth and future success which is why we honor your efforts and commitment by providing highly competitive compensation packages and one of the most comprehensive employee benefits offering in our Industry. The continued well-being of our employees and their loved ones is of the utmost importance to us.” President and CEO, MAPEI Americas.

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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